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Payment

We accept Visa, MasterCard, American Express, Maestro and JCB cards.

By purchasing on this site you confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment we will not be liable for any delay or non-delivery.

All credit/debit card transactions on this site are processed using Stripe, which is a secure online payment gateway that encrypts your card details in a secure host environment. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to Log in, Review and Pay. Once this transaction is complete, you will then return to brookegregson.com.

Delivery

Brooke Gregson offers free worldwide delivery.

Please note all items must be signed for. Please ensure that you are able to sign for the package at the delivery address provided when placing your order.

Estimated delivery times are to be used as a guide only. Once your order is despatched you will receive an email with order details and courier information to enable you to track your parcel.

Please note due to international trading agreements and regulations we must abide to certain shipping restrictions and are unable to ship fine jewellery to Saudi Arabia, Russia and China.

Brooke Gregson are not responsible for any delays caused by any customs clearance procedures in the country of destination or any duty and taxes incurred in the country of destination.

Size Guide

Brooke Gregson rings and silk woven bracelets are available online in the sizes listed below.

Other sizing and private commissions are available to order. Please contact us if you would like more information.

Please us or call our London studio on +44 (0)20 7221 5992 for more information.

Please note all silk bracelets are hand-woven and will stretch slightly during wear.

BRACELET SIZES

XS S M L XL
15cm
6"
16cm
6 3/8"
17cm
6 3/4"
18cm
7"
19cm
7 1/2"

Please note all silk bracelets are hand-woven and will stretch slightly during wear.

RING SIZES

USA & CANADA UK EUROPE JAPAN
4 H 1/2 46 1/2 7
4.5 I 1/2 47 3/4 8
5 J 1/2 49 9
5.5 L 50 3/4 10 1/2
6 M 51 1/2 12
6.5 N 52 3/4 13
7 O 54 14
7.5 P 55 1/4 15
8 P 1/2 57 16

Product Care

Refunds & Returns

We want you to love the jewellery you order from us. If you aren't entirely happy with your order you can return any item(s) except custom made goods, within 14 days of receipt. We will refund the cost of the item(s) less delivery charge once the goods are returned. Items that are custom made or to special order are non returnable nor refundable.

All goods must be returned in their original condition including packaging to one of the addresses below depending on your location:
LONDON - 73 Westbourne Park Road, London W2 5QH, United Kingdon
LOS ANGELES - 578 Washington Blvd, #556, Marina Del Rey, CA 90292 United States

Please note you will be responsible for the item(s) until they reach us and we suggest you use a secure delivery service which requires a signature for proof of receipt. You may have to provide your proof of purchase from Brooke Gregson in order to receive a refund.

If you receive an incorrect order we will refund your payment in full including your return carriage. Please contact us in the first instance and we will either arrange collection or instruct how to return the goods.

Should an item display a manufacturing fault it can be returned up to a period of 6 months after delivery. All items returned as faulty will be inspected and repaired where possible. Any damage not deemed to be a result of normal wear and tear will not be accepted as faulty.

Items that are not faulty may be repaired at a charge dependant upon the costs of repair and return shipping.

Any items returned after the period stated above will be at the discretion of Brooke Gregson.

Refunds will be made within 14 days upon receipt of returned item(s). Refunds will be credited to the original purchaser's credit card excluding any delivery charge. International customs charges, duties and sales taxes are non-refundable.

Privacy Policy

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. When you place an order we use a Secure Socket Layer (SSL) encryption which encrypts your information to protect it from unauthorised use.

We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided to us. We have put in place technology and security policies which are designed to protect the personal information we hold about you. We also follow the security procedures that applicable privacy laws require. These cover storing, using and releasing any information you have provided and, as well as measures designed to prevent unauthorised access or use.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties that we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to or email us.


Cookie Policy

Upon your first visit to our website, you may have noticed our banner alerting you to the use of cookies by our website. In compliance with the 2011 EU Cookie Law, our website operates on an "Implied Consent" basis. This means that we will assume that you have opted-in for our website to deploy cookies until you choose to deactivate them within your browser settings or via the instructions below. By default, the majority of popular web browsers automatically permit websites to deploy cookies onto your device. Below you can learn more about the specific cookies deployed by our website, and how they can be disabled. For more information on the EU Cookie Law in the UK, we recommend visiting the Information Commissioner's Office (ICO) website where you can find the latest information, guidelines and advice on the EU Cookie Law.

Cookies used by our website

COOKIE CONSENT

An anonymous cookie is saved to record that you have seen the cookie notice so that it is not shown on subsequent pages or when returning to the site at a later date.

LOGIN

We use a session cookie to remember that you have previously logged in. This does not store any personal information on your computer but we may use the cookie to record what pages you have visited while using our website.

SHOPPING BASKET

We use a session cookie to remember what you've put in the shopping basket. This is necessary to the working of the website and if they are disabled then the functionality of the site will be broken. For more information on session cookies and what they are used for click here.

CHECKOUT

There is an option to save a cookie on your computer to remember your contact details for future visits. It is not recommened to use this on shared computers.

GOOGLE ANALYTICS

We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information so it cannot be used to identify who you are. To find out more about Google's privacy policy for their analytics service click here.

GOOGLE MAPS/PLACES

Our website may use Google Maps which creates cookies that enable the functionality of their powerful mapping software. No personal information is stored or shared on the cookies deployed by Google Maps/Places.

SOCIAL MEDIA

Cookies may be set by external websites whose services are used on this site. For example social networks such as LinkedIn, Twitter, Facebook and Google+. In order to implement these and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

ENQUIRY FORMS

In order to prevent spam enquiries, we protect our enquiry forms with a CAPTCHA challenge to ensure the submission is from a living person, rather than a computer bot. This CAPTCHA challenge creates a cookie that is used only to check the input response from the user is correct. The CAPTCHA cookie does not store any other information from your enquiry.


If you want to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium's website (or, for third party cookies, visit www.youronlinechoices.com

Terms & Conditions

Brooke Gregson related services on www.brookegregson.com website are made available to you in accordance with the following Terms of Use & Service and any other rules posted on our Site. Please read the terms & conditions carefully before placing any orders on our site.

Brooke Gregson Ltd is a company registered in England and Wales No. 06654837. VAT number 946 385289. Registered address is 73 Westbourne Park Road, London W2 5QH. Brooke Gregson LLC is a company registered in the United States No 46-0856328. Registered address 578 Washington Blvd #556, Marina Del Rey, California 90292.

PRICING

All prices on the Brooke Gregson website are shown in GBP (UK Pounds) and are inclusive of VAT. UK VAT will be deducted at checkout for items delivered to non UK/EU and Channel Island customers. For customers purchasing outside the UK the final price will be calculated by your card issuer in accordance with the applicable exchange rate at the time of processing your transaction.

Please note that prices listed on the site or in any printed publications are correct at the time of publication and we reserve the right to amend these without prior notification.

ORDER ACCEPTANCE AND CONFIRMATION

All orders are subject to acceptance and availability. Items in your shopping basket are not reserved and may be purchased by other customers.

Once orders have been paid for you will receive an email acknowledging the details of your order to the email address provided on your order form. This email is a confirmation that we have received your order - it is not an acceptance of your order.

Unless you cancel your order, acceptance of your order and completion of the contract between you and Brooke Gregson will be completed when the goods have been despatched.

We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment, if shipping restrictions apply to a particular item, if the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or if there is an error in pricing or content. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable for any indirect or consequential loss, damage or expenses arising from not accepting your order and we shall have no liability to you by way of compensation other than to refund the amount paid for the goods in question.

Only persons aged 18 or over and entitled to transact through this site.

ORDER CANCELLATION AND RETURNS

You may cancel your contract with us for goods purchased within seven days of receipt. To cancel your contract you must notify us by email at or telephone us on +44 (0)20 7221 5992 .

Any returns after the period stated above will be at the discretion of Brooke Gregson UK Ltd. Items that are custom made or to special order are non returnable nor refundable.

All goods must be returned in their original condition including packaging to Brooke Gregson Ltd. You will be responsible for the item(s) until they reach us and we suggest you use a secure delivery service that requires a signature for proof of receipt. You will have to provide your proof of purchase from Brooke Gregson UK Ltd in order to receive a refund.

If you receive an incorrect order we will refund your payment in full including your return carriage. Please contact us in the first instance at and we will either arrange collection or instruct how to return the goods.

Should an item display a manufacturing fault it can be returned up to a period of 6 months after delivery. All items returned as faulty will be inspected and repaired where possible. Any damage not deemed to be a result of normal wear and tear will not be accepted as faulty. If a faulty item cannot be repaired or the same product is not available you will be entitled to a full refund. Items that are not faulty may be able to be repaired for a charge dependant upon the costs of repair and return shipping upon agreement of the customer.

We will refund the cost of the item(s) less our delivery charge once goods are returned and in the condition they were delivered to you. Refunds will be made within 30 days upon receipt of returned item(s). Refunds will be credited to the original purchaser's credit card including VAT for all EU country shipments but excluding delivery charge. International customs charges, duties and sales taxes are non-refundable for shipments outside the European Community (EU).

INTELLECTUAL PROPERTY

Brooke Gregson Ltd is the owner of brookegregson.com. All site content including Brooke Gregson logo, photographs, and designs (except for third party links) are the property of Brooke Gregson Ltd. Copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited without permission.

This Site is for personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

THIRD PARTY LINKS

We are not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offense caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

GOVERNING LAW

These Terms are governed by and construed in accordance with English law and subject to the exclusive jurisdiction of the English Courts.

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